Privacy Policy

Introduction

This policy explains what Velent collects, why, and who it's shared with. We've tried to write it the way we'd want to read it: plainly, and only about what the app actually does.

Velent is made by Iron Forge Apps ("we," "us," "Velent"). This policy covers the Velent app and velent.app.

Information we collect

Your account

You sign in with email and password, Google, or Apple. Whichever you choose, we receive your name and email address — or, if you choose to hide it, the private relay address Apple or Google gives us instead — and you can add a profile photo.

Your email address and your device's push-notification token are kept apart from the rest of your profile, visible only to you and the Velent team, never to other Velent members, even friends.

What you put into Velent

Your routines, tasks, goals, journal entries, habit experiments and time capsules are stored so Velent can show them back to you wherever you sign in. A running log of what you've done in the app — a task completed, a message sent, a word to Vela — is kept so our support and safety team can look into a problem if you ever ask us to.

When we need to see a problem the way you see it, the Velent team can open a read-only view of your account: your routines, tasks, streak, valley and friends as they appear to you. It can't change anything, it never shows your journal, time capsules, your conversations with Vela or your messages, and every time it's opened is recorded.

Vela, the AI assistant

Vela runs on Google's Gemini model. When you message her, your message, her memory of earlier conversations, and the pieces of your Velent data you've allowed her to see — which routines you're on, your goals, your streak, and so on, each with its own switch in Vela's settings — are sent to Google to generate her reply. Vela also remembers lasting facts you've told her or patterns she's noticed, so she doesn't ask the same thing twice; you can see, edit or delete any of them in her settings whenever you like.

Vela is a feature of Velent, not a separate company. Your conversations with her are stored the same way the rest of your Velent data is, and Velent never uses them to train AI models.

Health data

If you connect Apple Health or Health Connect, Velent reads your sleep, steps, active energy, workouts and weight — never writes to them, and never asks for anything beyond those. That reading happens on your phone and stays there: it's never sent to our servers. We ask you separately, in plain words, before any of it reaches Vela — if you say no, she never sees it, even with Health connected.

Location, for Real weather

Real weather, an optional setting under Sky and sound, paints your actual local weather into the sky on Velent's Home. It's off until you turn it on. When it's on, your phone rounds your location to about a kilometre before anything leaves it, and sends only that rounded point, through our own server, to MET Norway's forecast service. Your precise location is never collected, and the rounded point is never stored on our end.

Friends, messages and other social features

If you add friends, your profile — name, photo, level and streak — becomes visible to them. Direct messages, photos, GIFs and in-chat games you send are stored so the conversation works, and are visible to the people in that chat. Photos are resized and stripped of location data before they upload. Searching for a GIF sends your search text to GIPHY, the service that provides them.

A photo you add to a challenge is visible to people in that challenge. A green dot shows friends when you have Velent open. A shooting star you send a friend, and a focus session you start together, are visible only to the two of you.

If you join the accountability-partner pool to be matched with another Velent member, a small public glimpse of your profile — name, photo, level, streak, and whether you're active — is shown to potential matches. Some accountability partners are fictional, computer-generated personas rather than real people; these are always labelled "AI" wherever they appear.

A partner invite link lets someone pair with you by opening it; its landing page doesn't require anyone to sign up just to see it.

App lock

If you choose apps to stay locked until your routine is done, that choice and your app usage stay on your phone. On Android, the count comes from your phone's own usage statistics; on iPhone, from Apple's own Screen Time, which only ever hands Velent an opaque count, never the names of the apps you picked. Neither reaches our servers.

Live Activities and widgets

On iPhone, turning on Live Activities shares a push token and your routine schedule with us, so your Lock Screen can show a routine as it starts without opening the app. This is deleted the moment you turn the feature off or sign out. Home-screen widgets read from your phone and send nothing to us.

Device and usage information

We collect your device's platform, OS version, model and the app version you're running, to support older devices and diagnose problems. We use Firebase Crashlytics to learn about crashes and errors, which includes device details and the technical state around the crash; we don't design it to capture what you've typed, but an error message can occasionally include a fragment of on-screen text. We also record, in our own database, which onboarding step an install reached, tied to a random identifier until you sign up and then to your account, so we can see where people get stuck.

We don't use any third-party advertising or analytics network, and Velent doesn't track you across other apps or websites.

Purchases

Velent Pro is sold through Apple's or Google's own billing, never ours. We never see your card details; the store tells us only whether you're subscribed, which plan, and when it renews, so the app can unlock Pro features.

How we use your information

• To run Velent: show your routines, keep your streak, run Vela, sync between your devices
• To support you: answer questions, investigate a bug, respond to a report
• To keep Velent safe: review reports, stop abuse, enforce our Terms of Service
• To improve Velent: see which parts of onboarding or the app are confusing, fix crashes
• To reach you: a reminder you set, a message from a friend, an occasional product update — never for advertising

Who we share it with

We don't sell your information, to anyone, ever. We share it only where the app needs to:

• Google, as our infrastructure. Velent is built on Firebase (Google Cloud): our database, file storage, sign-in and push notifications all run on it, under Google's own data-processing terms.
• Google, for Vela. Your messages to Vela, and whatever Velent data you've allowed her to see, are sent to Google's Gemini model to generate her reply.
• MET Norway, for weather. Only if you turn on Real weather: a coordinate rounded to about a kilometre, with nothing else identifying you.
• GIPHY, for GIF search. Only the text you search for, if you search for a GIF to send.
• Apple and Google, for sign-in, purchases and push. Depending on how you signed up and which device you use.
• Other Velent members. Whatever you choose to share with friends, a partner, or people in a challenge.
• Law enforcement or legal process, only when we're required to, or to protect someone's safety.

AI features

Vela can get things wrong. She isn't a doctor, therapist or financial adviser, and nothing she says is medical, mental-health or financial advice — if something serious is going on, please talk to a professional.

Some accountability partners offered in the partner pool are AI, not real people. They're always labelled "AI" on their profile, in chat, and everywhere else they appear, so you always know who — or what — you're talking to.

Messages, photos, and the people you share them with

Anything you send another person — a message, a photo, a GIF, a game move, a shooting star — is visible to the people you sent it to, and stays part of their copy of the conversation even after you delete it from yours, or delete your account. A photo you add to a challenge is visible to people in that challenge.

Reporting and blocking

If a message, photo, challenge, profile or one of Vela's replies concerns you, you can report it. Reporting sends the Velent team the specific thing you reported — the text, the image, or the account — so we can look into it; we use it only for that review. You can also block another person at any time, which stops them from reaching you.

We may remove content, or warn, time out, or disable an account that breaks our Terms of Service.

Children

Velent isn't for children under 13, and we don't knowingly collect information from anyone that young.

Data retention

We keep your information for as long as your account is active, so Velent keeps working the way you expect. Deleting something in the app — a task, a journal entry, a photo — generally removes it right away. Your exact location and your health data are never sent to us in the first place, so there's nothing of either to retain. Crash reports and onboarding analytics are kept for as long as they're useful for support and for improving the app.

Deleting your account

In the app: Me, the settings icon, Account, Delete account. This removes your profile, routines, goals, journal, friends list, Vela conversations and memories, achievements, and everything else tied to your account, along with your uploaded photos, and it deletes your sign-in.

Without the app, visit velent.app/delete-account.html or email privacy@velent.app from the account's address.

A few things live outside your own account and aren't reached by deleting it — a message you sent someone stays in their copy of that conversation, for one. See the deletion page for the full picture.

Your rights

Wherever you live, you can ask us to access, correct, export or delete your personal information. If you're in the European Union, the UK, or a US state with its own privacy law (like California), you may have specific rights under laws such as the GDPR or the CCPA to do the same, and to object to or limit some of what we do with your information. Most of this you can do yourself, in the app; for anything else, email privacy@velent.app and we'll help, usually within 30 days.

Security

Your data is encrypted in transit and at rest, behind Firebase's authentication and our own access rules, which limit what even we can see. No system is completely secure, and we can't promise one that is — but we design Velent to keep as little as it can, and to keep what it does hold behind a lock only you, and where we've said so above, the Velent team can open.

International data

Velent runs on Google Cloud infrastructure, which may process and store your information in the United States or other countries. Wherever it's processed, we hold it to this policy.

Changes to this policy

If we change this policy in a way that matters, we'll update the date at the top and, for a significant change, let you know in the app.

Contact us

• Privacy, access, deletionAny question about this policy or your data.privacy@velent.app
• Everything elseHelp with your account or the app.support@velent.app